Frequently Asked Questions
Everything you need to know about your crafting journey with Mary Maxim.
What is the typical shipping time for my order?
Most orders are processed within 1-2 business days. Standard shipping within the United States and Canada typically takes 5-10 business days, depending on your location.
What is your return policy for yarn and kits?
We offer a 30-day return policy for most items in their original, unopened condition. Please note that patterns and digital downloads are non-refundable.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How can I track the status of my shipment?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.
What should I do if a specific yarn color is out of stock?
You can sign up for back-in-stock notifications on the product page. We recommend purchasing enough yarn for your entire project at once to ensure consistent dye lots.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal for your convenience.